This is the tale of how a 23 hr flight, turned into a 50 hr nightmarish experience. That’s right, we more than doubled our flight time on the way to Kenya. How does that happen?
|before we knew what was in store|
Well, it starts with a thunderstorm. Fact: Planes do not land during storms when lightning is involved. We had already left our home state and made the 2.5 hr flight to airport X (name withheld to protect the guilt…er…innocent? J) Our layover was supposed to be 5 hrs. We thought this layover was pretty long. Little did we know how long it would become [insert sad background music here]. The plane was delayed for 3 hrs. This was not too bad because we could have still made our connecting flight. However, things went from bad to worse. The computers for airline Y froze/crashed/were unresponsive so our flight got cancelled at 12.30 a.m. You read that correctly, after midnight!!! To add salt to injury, we were told that we would need to come back at 4.00 a.m. in order to reconfigure flights for our trip!
We ended up spending the night on the cold hard floor of airport X with nothing but our jackets to warm us up. At about 3.30 a.m. we got in line to talk to an airline representative who was very lacking in compassion and customer service skills. She actually proceeded to tell us that the earliest flight she could get for us would be Monday…um…it was Saturday 4 a.m. and the earliest flight would be two days from then??? It was unbelievable! We asked her to check for alternative routes into Europe but she just would not do so. It was at this point that despair kinda started to set in.
|3 hrs into our flight delay|
To shorten the story, we talked to a different representative and thankfully got a flight to London leaving at 9.30 a.m. The catch? We would have to spend the night in that London airport and then catch a connecting flight the next day. At that point in time we were just ready to get out of airport X so we said yes! So we arrived in Kenya on Sunday at 10.00 p.m. whereas we were supposed to be there Saturday at 6.00 p.m.
|I'm glad I had a shoulder to lean on|